Warranty processing:
General Information:
To ensure a smooth RMA procedure, please contact your original dealer first. Only if the dealer is no longer available, e.g. due to bankruptcy or other reasons or if the statutory warranty is over, please contact our support.
For all other technical questions, please contact the ENERMAX Europe – Germany Technical Support Team directly.
Customers from France and Belgium, please contact:
ENERMAX Europe – France Technical Support Team
Customers from USA and Canada, please contact:
ENERMAX USA Technical Support Team.
Important:
Warranty claims will only be considered if the Coolergiant Computers Handels GmBH (Enermax Europe), hereinafter referred to as Coolergiant, is provided with a copy of the original invoice or purchase receipt together with a description of the defect. The proof of purchase must state the date of purchase, model name, full company details of the dealer including tax number or VAT ID. The information must be complete and legible.
1. General Warranty Conditions
1.1. Manufacturer`s warranty coverage
Generally Enermax products are guaranteed to operate as specified by their datasheet and in the operating environment for which they were designed to. Enermax guarantees its end users that purchased products, which are covered by the respective warranty, to be free from material and manufacturing defects. The guarantee does not affect the statutory warranty claims, but justifies additional, separate claims against Coolergiant (so called manufacturer`s warranty). The Enermax manufacturer warranty does not cover possible transportation costs to the responsible service partner or the Enermax customer support facilities.
1.2. Warranty service
Service will be done in the form, that parts which have defects in material and workmanship, in spite of adequate treatment and attention to the instructions for use, on our option will be repaired or exchanged. Replaced devices are transferred to our property. All RMA returns will be tested by Coolergiant upon return. If the product is found to be non-defective, it may be returned to the end user without service or replaced with an equivalent used or repaired product. Alternatively, Coolergiant reserves the right to exchange the defective device or component for a successor product or refund the purchase price less a usage fee. Information on the calculation can be found here.
1.3. Warranty validity
The warranty is valid only for end users with original invoice, who bought the Enermax product from an authorized dealer within the EU (except France). The manufacturer warranty cannot be transferred. Guarantee services for so-called Class B goods or second-hand products are rejected. The warranty has to be claimed at the original dealer or responsible service partner. If the original dealer no longer exists, the contact with Enermax customer service is necessary. The end user bears the costs for the return of the defective products to the dealer or service partner.
Warranty Terms of Coolergiant Computers Handels GmbH
2. Warranty Period
The warranty period starts from the date of purchase shown on the original invoice (initial purchase by consumers at authorized Enermax dealer). Neither warranty service does cause an extension of the original warranty period, nor does it start a new guarantee. The warranty period for installed spare parts ends with the warranty period for the device.
2.1. Power supplies
The statutory warranty period for manufacturers and dealers in Europe can vary. Enermax provides additional manufacturer warranty for power supplies only. Overall customers get a full warranty period of 3 years for power supplies. Exceptional cases: Enermax issues 5 years manufacturer warranty for selected premium PSU series and 10 years manufacturer’s warranty for MaxTytan PSU series.
2.2. Cases, CPU coolers, case fans, peripherals and enclosures
The statutory warranty period for manufacturers and dealers in Europe (except France) can vary. Enermax provides no additional manufacturer warranty for cases, CPU coolers, case fans, peripherals and enclosures. Overall customers get a full warranty term of the specific local statutory warranty from their dealer.
3. RMA Procedure for End-customers
3.1. If the statutory warranty period is NOT over:
1) Check the purchase date on your invoice (no RMA request can be made without a valid invoice).
2) Please ask your dealer to organize the RMA service.
3) Only if the dealer is no longer available, e.g. due to bankruptcy or other reasons or if the statutory warranty is over, please contact the ENERMAX Europe – Germany Technical Support Team.
3.2. If the statutory warranty period is already over:
1) Please contact the ENERMAX Europe – Germany Technical Support Team to get further information on the RMA process.
4. Warranty Requirements and Exclusion
4.1. Original invoice or copy of invoice including purchasing date, model name and complete company data of the dealer including the tax number or VAT ID is indispensable and has to be included when sending in for RMA service. The information provided must be complete and clearly readable. All RMA requests without original invoice or copy of invoice will be rejected.
4.2. Product has to be within the statutory warranty period since purchasing date (cases, peripherals, enclosures) or within 3, 5 or 10 years warranty period (power supplies only).
4.3. Enermax product has to be purchased within the EU (except France) as a new product.
4.4. Warranty period cannot be transferred to another owner.
4.5. Warranty is immediately lost, when the product is opened, modified or deliberately damaged.
4.6. If the device is damaged or destroyed by force majeure or environmental influences (humidity, heat, electric shock, overvoltage, dust, etc.), no warranty can be given.
4.7. Warranty cannot be claimed for PSUs that have been used outside of the technical specification (for example: mining).
4.8. Warranty cannot be claimed if the PSU was used in improper operation, including any use that is not in accordance with any supplied product instructions.
4.9. Warranty cannot be claimed for wear and tear associated with normal use.
4.10. No warranty can be claimed for damage to the device or the connected hardware if cables other than the original cables, which are supplied together with the power supply, were used.
4.11. Spare cables (purchased from Enermax) or cables recommended by ENERMAX support are excluded from this regulation.
5. Limitation of liability:
Coolergiant is liable for loss or damage to your product only when Coolergiant is in possession of the product or when the product is in transit, provided that Enermax is responsible for transportation.
Coolergiant is NOT responsible for the loss or disclosure of data, including confidential, proprietary or personal information contained in a product.
To the extent permitted by law, in no event and regardless of a breach of the essential purpose of any limited remedy provided herein, shall Coolergiant, its affiliates, suppliers, resellers or service providers be liable for any of the following even if advised of their possibility and whether or not the claim is based on the contract, warranty, negligence, strict liability or any other theory of liability:
1) claims by third parties against you for any damage;
2) the loss, damage or disclosure of your data;
3) special, incidental, punitive, indirect or consequential damages, including, but not limited to, loss of profits, business income, property or anticipated savings.
In no event shall the total liability of Coolergiant, its affiliates, suppliers, resellers or service providers for damages of any kind exceed the amount of actual direct damage or the amount paid for the product.
The above limitation does not apply to personal injury (including death), damage to real estate or tangible movable property for which Coolergiant is liable under the law.
6. Use of personal information:
Coolergiant will not be able to provide you with any services under this policy if you refuse to provide your information or if you do not want us to transfer it to our agent or subcontractor. You have the right, by contacting Coolergiant, to access your personal information and request the correction of any errors in accordance with the Privacy Act of 1988.
7. Additional legal rights for consumers
For consumers protected by consumer protection laws or regulations in their country of purchase or, where applicable, in their country of residence, the benefits conferred by Enermax’s after-sales policy are in addition to all rights and remedies arising from such consumer protection laws and regulations, including but not limited to these additional rights.
Under European consumer legislation, consumers are entitled to free repair or replacement by the seller of defective goods or goods that do not comply with the sales contract. In addition, the consumer may demand an appropriate reduction in the price or cancel the contract if the consumer is not entitled to repair or replacement, if the seller has not completed the application of the remedy within a reasonable time, if he has completed the application of the repair without significant improvement for the consumer or if he has not refunded the defective goods or the goods which are not in conformity with the sales contract. However, the consumer does not have the right to have the contract cancelled if the lack of conformity is minor.
For more information on consumer laws and the specificities of the country of purchase or, if applicable, your country of residence, please consult the website of the European Consumer Centre at the following address: http://ec.europa.eu/consumers/ecc/index_en.htm
Customers in the EEA can contact Enermax vi this contact form.